General FAQs
Are you accessible?
Yes we have disabled access. The entrances have automatic doors and there is a lift (elevator) to access each level of the building. We have disabled toilets. Our tour offers hearing loop technology, audio guides, BSL, ASL and International Sign. We welcome assistance dogs. See more accessibility information here Accessibility.
Can I change my ticket?
Our tickets are flexible and can be rescheduled up to 48 hours before your visit time.
What are the opening times?
The first tour of the day, our Silver tour starts at 10am. Amber Restaurant opens at 12 o’clock. The Whisky and Gift Shop opens at 10am.
Do you accept foreign currency (i.e. Euros)?
We do not accept any currency other than £GBP Sterling.
Are you a distillery?
We are not a distillery, but rather a visitor experience which incorporates all the facets of Scotch whisky from production to blending, tasting, history and heritage. We do not produce whisky, but can work well to complement the experience of visiting a distillery. Many visitors come along to get a great background in the whole world of Scotch whisky, before visiting distilleries to get the most out of their visits.
Can I visit without doing the tour?
You can visit our shop, Amber Restaurant and Amber Bar without doing the tour. Our bar stocks in excess of 550 whiskies and you can enjoy an informal sampling with our whisky experts. You will not have access to any of the tour areas or the McIntyre Gallery bar unless you buy a tour ticket.
Is there a restaurant?
Yes, our Amber Restaurant is open every day from 12 o’clock. More details and booking information can be found on the Amber Restaurant section here.
Can I purchase whisky on-site?
Yes, we have a Whisky and Gift Shop on-site. More details can be found here.
Will you store my luggage while I go on the tour/do you have a cloakroom?
No – in the interests of security, we are unable to store any luggage or suitcases while you are on any of our tours. However, the majority of the tour is spent sitting down, and the building is fully accessible with lift access to each floor, so you are welcome to take your luggage with you as you go around.
For luggage storage options in Edinburgh, visit the websites of Edinburgh Waverley Train Station (10 minutes’ walk) or Edinburgh Bus Station (15 minutes’ walk). There is also a left luggage facility at Edinburgh Airport (30 minutes by bus).
Other options include cloakroom facilities for luggage and bag storage at National Museum of Scotland (7 minutes’ walk), The Scottish National Gallery (6 minutes’ walk), or The Scottish National Portrait Gallery (15 minutes’ walk). Please bear in mind the timing of your tour and the opening hours of these attractions if you use them for storing your luggage whilst in Edinburgh.