Filter Faqs
  • Can I visit without doing the tour?

    You can visit our shop, Amber Restaurant and Amber Bar without doing the tour. Our bar stocks in excess of 422 whiskies and you can enjoy an informal sampling with our whisky experts. You will not have access to any of the tour areas or the McIntyre Gallery bar unless you buy a tour ticket.

  • What is the difference between the tours?

    For details of our tours visit the tour page on this website here. 

  • Are you open on Bank Holidays?

    Yes, we are open 364 days of the year and are only closed on Christmas Day.

  • Will there be other members of the public on the tour?

    We can accommodate up to 25 people on each public tour. If you wish to book a private tour, please call
    0044 (0) 131 220 0441 during office hours (Mon-Fri 9am to 5pm). Please note a surcharge does apply.

  • Are you a distillery?

    We are not a distillery, but rather a visitor experience which incorporates all the facets of Scotch whisky from production to blending, tasting, history and heritage. We do not produce whisky, but can work well to compliment the experience of visiting a distillery.

  • Do we have to book in advance?

    If you wish to book a specific time we recommend that you book in advance via our online booking facility. You may book up to 1 hour in advance when you use the online tour booking on this website.

    If you are group of 10 or more, please call 00 44 (0)131 220 0441 during office hours to book your tour (Mon-Fri 0900-1700).

  • Is it a guided tour?

    The tour is fully guided by our staff. The tour is conducted in English, but audio guides are available in 15 languages.

  • Where are you located?

    We are located on Castlehill at the top of the Royal Mile, just before Edinburgh Castle on the left hand side. For directions click here.

  • Is it suitable for children?

    The Silver Tour is suitable for children. We have a child rate and a family ticket available for purchase. Children are given a glass of Irn Bru, Scotland's 'national' soft drink and are also given a badge and an activity worksheet to entertain them. Along the tour, they will be given a trail to follow 'Peat the Cat.'

  • Do I get to taste whisky?

    All our tours include the tasting and appreciation of a Scotch whisky.

  • Can I have a foreign speaking guide?

    Our tours can be conducted in 15 different languages by form of audio guide. We have multi-lingual staff - please contact us to ask if we can offer the language you require for advance group bookings.

  • Do you offer whisky tastings for groups of less than 10?

    A tasting of 1 whisky with your guide in included in all tours. The Gold Tour includes an additional tasting tray which you can enjoy at our bar as an informal tasting with full tasting notes. The Platinum Tour includes a fully tutored tasting of 3 whiskies. If you would like to book a private tutored tasting, minimum payment is for 10 guest.

  • Are you fully accessible?

    Yes we have full disabled access. The entrances have automatic doors and there is a lift (elevator) to access each level of the building. We have disabled toilets. Our tour offers hearing loop technology, and we have a braille tour script available. We allow guide dogs on our tour.

  • What is the capacity of each tour?

    We can accommodate 23-25 people on each tour. If your group is bigger than this, we can run consecutive tours, meaning that there will be at least a 10 minute interval between the end time of the tours. For details of our tours visit the tour page on this website here.

  • How long does the tour last?

    Silver Tour 50 minutes
    Gold Tour 1 hour 15 minutes
    Platinum Tour 1 hour 30 minutes

    All tours conclude in our McIntyre Gallery and Bar where you can spend as long as you wish within our opening hours. The Platinum Tour is 1 hour and 30 minutes in length. This is a fully guided tour.

  • Do you have gift vouchers?

    Yes. We sell gift vouchers in £10 denominations. These can be purchased from our shop. They can also be purchased online here. Our gift vouchers are also valid for use in our Amber Restaurant, bars and shop as well as being redeemable for tour tickets.

  • How much is the tour?

    The prices of each tour are listed on our Tour Experiences page.

  • I am an Ambassador, does my membership apply to online purchases?

    No, your Ambassador discount only applies to on-site purchases.

  • Can we use Tesco vouchers?

    Tesco vouchers can be redeemed on our Silver tour only. They are not valid in our shop, restaurant and bars and cannot be used when buying tickets online.

  • Do you ship whisky abroad?

    Unfortunately our Online Shop can only deliver whisky within the UK and is unable to ship overseas currently.

  • Do you accept foreign currency (i.e. Euros)?

    We do not accept any currency other than £GBP Sterling

  • What time are the tours?

    Please see the opening times section of our website for The Scotch Whisky Experience opening times here:

    The Silver and Gold tours run approximately every 20 minutes throughout the day from 10.20am. The last tour runs at 5pm, in July and August the last tour departs at 5.30pm.

    You can check if a tour is available and book your space here.