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Health & Safety FAQs

What is the capacity of each tour?

We can accommodate 23-25 people on each tour. If your group is bigger than this, we can run consecutive tours, meaning that there will be at least a 10 minute interval between the end time of the tours. For details of our tours visit the tour page on this website here.


Do I have to wear a mask?

At the moment government guidance asks you to wear a mask in all indoor areas so you will need to bring a mask and wear one in our building.  There is an exemption for hospitality so at the point that you are drinking whisky on tour your mask can be removed.  Please see our Amber Restaurant page for health and safety measures within the restaurant. Your mask must be worn in Amber with the exception of when you are seated at your table.


Do I have to pre-book?

Tours are available to book online, so get there quick as we are continuing to limit capacity to ensure that everyone feels comfortable.  We can accept walk-up visitors if we are not fully booked.


Are you fully accessible?

Yes we have full disabled access. The entrances have automatic doors and there is a lift (elevator) to access each level of the building. We have disabled toilets. Our tour offers hearing loop technology, audio guides and BSL & ASL. We welcome assistance dogs. See more accessibility information here Accessibility.