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Accessibility

A sensational journey for all

I would be hard pushed to find many attractions of this calibre when it comes to being accessible and inclusive. Dare I say, one of Scotland's top ten accessible attractions!

EdinBlue, via access review site Euan's Guide

We aim to make your visit to The Scotch Whisky Experience as accessible and enjoyable as we can. We are always looking at ways in which we can enhance our visitor experience for all. If you have any ideas on improvements that we can make, then please let us know. We welcome those with hidden disabilities. If it’s your preference to visit during quieter times, let us know and we can recommend a time for you.

Download our access guide for full information on the accessibility of your visit throughout our building and on our tour. The Access Guide covers everything from arrival, lift access, WC facilities, language devices, our tour, shop, restaurant and our event space facilities. There is also information for hard of hearing customers and visually impaired visitors. We welcome both guide dogs and hearing dogs – water bowls are available from our box office reception. Carers are admitted free of charge. If carers wish to fully participate on any tour and experience, they will be charged at full-price.

We are delighted to now offer British Sign Language and American Sign Language on our silver tour, as well as subtitles in the following languages: Dutch, French, German, Italian, Spanish and Swedish.

We hope you find everything you need to prepare you for a visit to us.

After your visit, please review us on Euan’s Guide.

You can also take a virtual tour with our guide Andrew, and see just what to expect on a visit here.

Access Statement

Read our Access Statement which aims to accurately describe the facilities and services that we offer all our visitors.

ACCESSIBILITY STATEMENT ACCESSIBILITY STATEMENT

REVIEWS

We have recently been reviewed by a visitor on Disabled Access Review site ‘Euan’s Guide’. Read the review here. We’re also delighted to have received a review on the website Silver Travel Advisor, on the blog ‘Simply Emma’ The Bimblers and have had an article and information published on The Rough Guide to Accessible Britain and on the Bright Care website about places to go with an elderly relative. We’d love to receive more reviews on our accessibility, so please do upload your reviews to sites such as the above.

And if you would like to read our own blog piece on accessibility, please see here.

Watch some of our lovely visitors discuss the launch of our British Sign Language tour:

Excellent for hard of hearing - I am hard of hearing. I advised them of this on arrival and had the best experience ever. I was treated like a VIP! I was given a handset that translated into subtitles (and BSL). The tour guide ensured I sat near to him so I could hear. Amazing and discrete. Tour was good too, and the whisky tasting was lovely.

Tripadvisor

AWARDS

In 2018, The Scotch Whisky Experience was announced as the very first winner of the Euan’s Guide “Venue of the Year” in their regional Scottish category celebrating our positive work in accessibility and accessible tourism.

The Scotch Whisky Experience is a winner of the Scottish Tourist Board Thistle Awards in the “Tourism For All” category. This recognised our excellent practice in facilities for disabled and younger visitors.