A sensational journey for all

Tourguide with customers within one of the World's largest collections of Scotch whisky

I would be hard pushed to find many attractions of this calibre when it comes to being accessible and inclusive. Dare I say, one of Scotland's top ten accessible attractions!

EdinBlue, via access review site Euan's Guide

We aim to make your visit to The Scotch Whisky Experience as accessible and enjoyable as we can. We are always looking at ways in which we can enhance our visitor experience for all. If you have any ideas on improvements that we can make, then please let us know. We welcome those with hidden disabilities. If it’s your preference to visit during quieter times, let us know and we can recommend a time for you.

Download our access guide for full information on the accessibility of your visit throughout our building and on our tour. The Access Guide covers everything from arrival, lift access, WC facilities, language devices, our tour, shop, restaurant and our event space facilities. There is also information for hard of hearing customers and visually impaired visitors. We welcome assistance dogs – water bowls are available from our box office reception. Carers are admitted free of charge. If carers wish to fully participate on any tour and experience, they will be charged at full-price.

We are working with Deaf Action Scotland to translate our brand new tour experiences into BSL and ASL.  These new areas cover the first 15 minutes of the tour, the remaining 35 minutes is already available in both BSL and ASL via our media device.  In the meantime English transcripts are available for the new areas.  For French, German, Spanish, Italian, Dutch and Swedish a combination of transcripts and subtitles are available.

We hope you find everything you need to prepare you for a visit to us.

After your visit, please review us on Euan’s Guide.

Access Statement

Read our Access Statement which aims to accurately describe the facilities and services that we offer all our visitors.

Access Guide Access Guide

Video Access Guide

This video Access Guide aims to offer a visual and audio representation of our written guide.

Video Access Guide Video Access Guide


We have recently been reviewed by a visitor on Disabled Access Review site ‘Euan’s Guide’. Read the review here. We’re also delighted to have received a review on the website Silver Travel Advisor, on the blog ‘Simply Emma’ The Bimblers and have had an article and information published on The Rough Guide to Accessible Britain and on the Bright Care website about places to go with an elderly relative. We’d love to receive more reviews on our accessibility, so please do upload your reviews to sites such as the above.

And if you would like to read our own blog piece on accessibility, please see here.


Excellent for hard of hearing - I am hard of hearing. I advised them of this on arrival and had the best experience ever. I was treated like a VIP! I was given a handset that translated into subtitles (and BSL). The tour guide ensured I sat near to him so I could hear. Amazing and discrete. Tour was good too, and the whisky tasting was lovely.



In 2018, The Scotch Whisky Experience was announced as the very first winner of the Euan’s Guide “Venue of the Year” in their regional Scottish category celebrating our positive work in accessibility and accessible tourism.

The Scotch Whisky Experience is a winner of the Scottish Tourist Board Thistle Awards in the “Tourism For All” category. This recognised our excellent practice in facilities for disabled and younger visitors.