General FAQs

Are you fully accessible?

Yes we have full disabled access. The entrances have automatic doors and there is a lift (elevator) to access each level of the building. We have disabled toilets. Our tour offers hearing loop technology, audio guides and BSL & ASL. We welcome assistance dogs. See more accessibility information here Accessibility.


Do you accept foreign currency (i.e. Euros)?

We do not accept any currency other than £GBP Sterling.


Are you a distillery?

We are not a distillery, but rather a visitor experience which incorporates all the facets of Scotch whisky from production to blending, tasting, history and heritage. We do not produce whisky, but can work well to complement the experience of visiting a distillery. Many visitors come along to get a great background in the whole world of Scotch whisky, before visiting distilleries to get the most out of their visits.


Can I visit without doing the tour?

You can visit our shop, Amber Restaurant and Amber Bar without doing the tour. Our bar stocks in excess of 450 whiskies and you can enjoy an informal sampling with our whisky experts. You will not have access to any of the tour areas or the McIntyre Gallery bar unless you buy a tour ticket.


Will you store my luggage while I go on the tour?

No – in the interests of security we are unable to store any luggage or suitcases while you are on any of our tours. However, the majority of the tour is spent sitting down, and the building is fully accessible with lift access to each floor, so you are welcome to take your luggage with you as you go around.

For luggage storage options in Edinburgh, visit the websites of Edinburgh Waverley Train Station (10 minutes’ walk) or Edinburgh Bus Station (15 minutes’ walk). There is also a left luggage facility at Edinburgh Airport (30 minutes by bus).

Other options include cloakroom facilities for luggage and bag storage at National Museum of Scotland (7 minutes’ walk), The Scottish National Gallery (6 minutes’ walk), or The Scottish National Portrait Gallery (15 minutes’ walk). Please bear in mind the timing of your tour and the opening hours of these attractions if you use them for storing your luggage whilst in Edinburgh.